Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

We do not issue the refund if:

*You can submit a replacement or refund request within 5 days after you received your order. Replacements or refund requests after 5 days upon receipt of your order will not be accepted.  You can submit your requests by sending a message on our Contact Us page or email support@offpeakcycling.com

 

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