Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (45 days not including 3-5 day processing)
  • you receive the wrong item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. entered the wrong size, providing the wrong shipping address, incorrect name, incorrect email address, incorrect phone number…)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit a replacement or refund request within 5 days after you received your order. Replacements or refund requests after 5 days upon receipt of your order will not be accepted.  You can submit your requests by sending a message on our Contact Us page or email support@offpeakcycling.com

 

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